Tag: Forensics

Techno Security 2014

Magnet Forensics Booth at Techno Security 2014

Techno Security… What’s it all about?

Techno Security is a conference that was hosted by NUIX this year in Myrtle Beach. As that first link suggests, this conference has been bringing IT security professionals together for 16 years now. Techno Security doesn’t aim to be the biggest conference of it’s kind–just the best.

At the Myrtle Beach Marriott Resort this year, Techno Security capitalized on a lot of the hotels real estate. There was a large banquet hall style room that was opened up for a great host of exhibitors. There were so many exhibitors that there was even overflow into the hallways surrounding the main exhibit area. On the other sides of those hallways there were rooms and smaller halls for training sessions. Even the halls in the basement of the hotel were packed with IT security and forensic-related sessions.

First Conference Perspective

This was my first conference not only with Magnet Forensics, but also in my professional career. While I’m not a product manager within our organization, I was selected to go to act as an ambassador for our primary development team. It was a great experience on so many levels.

Firstly, hanging around our booth during the day was absolutely incredible. We were almost always swarmed by people asking about our product or organization. We even had people coming up just to tell us that they love our product or that they wanted to thank us for having great interactions with our team back in Canada. It was almost overwhelming–but in a good way 🙂

I was able to sit in on some sessions and hear about what some other organizations are doing. There were companies like Berla that I had never even heard of that provided a high level overview of some of the really cool technology they’re working with. There were companies like Cellebrite and NUIX (that I had heard of) that provided really informative sessions on how to use their products and the benefits they offer. Not only were the sessions packed with information, but I really got a feel for what the digital forensics community is like outside of interactions with Magnet. It truly does feel like a tight knit group of people that at the core of it have one common goal–uncovering the truth.

One of the best experiences I had while at Techno Security was the “unofficial social events” that would take place each night after all of the sessions were done and exhibitors were packed up. Our team would get together outside with a couple of drinks in the warm weather–and no, that’s not why this was one of the best experiences–and some experts in the industry would meet up with us to talk. It was great to get to meet some customers and get a glimpse of what their lives are like: dealing with tons of cases, working through murder cases, working through child abuse cases, etc… It’s impossible for me to fully understand what it’s like for them, but getting a peek was more than enough for me. Again, customers were letting us know just how big of an impact Internet Evidence Finder is making in their investigations. Knowing that you’re making a difference for someone is one of the most rewarding feelings, and I hope the Magnet team truly understands that we are having a huge impact.

Closing Comments

Techno Security was not only packed with informative sessions and vendors with really awesome technology–it was filled with people who spend their days trying to get to the truth. It was amazing to hear all of the positive comments from customers and to get a glimpse of what their lives are like performing investigations. I’d love to go back next year to learn more and reconnect with all of the great people I got to meet.

Nick and Jad at the Magnet booth - Techno Security 2014

There’s me providing The Boss Man Jad Saliba with an arm rest at the Magnet booth at Techno Security 2014


Back On The Radar

Back On The Radar

No More Silence.

I’ve been pretty quiet over the past month and a bit, but that doesn’t mean that nothing is going on behind the scenes. I’ve been busy (maybe a little bit too busy?) and I haven’t really put in the time to create or share any content online. When I over commit, something has to give, unfortunately.

Okay, so what’s been happening?

New Hires!

We’ve brought on some amazing talent to help at work, and that’s always incredibly exciting. We had Chris Sippel return to us after finishing up his final portion of school. Chris is a bit quirky (and that’s really why we love him) and started with us in the early days. Pumped to have you back, buddy! We brought on board Jason Gregory and Matthew Beamer who bring a host of skills that are truly going to help our team. Last but not least, we have Graeme Harvey to help ensure that we maintain the highest quality in our software.

Again, I’m excited to having all of the new guys on board. They’re truly going to have a huge positive impact on our team. Oh! Did I mention Graeme has a blog on testing? Check out ITestStuff.ca. It’s still young but I’m sure there will be some cool content going up there 🙂

Magnet In The News

Of course Magnet Forensics hasn’t been out of the news. Here’s a few cool articles about stuff that’s happened over the last couple of months:

Conferences

Magnet just came back from CEIC in Las Vegas. I wasn’t able to attend, but from speaking with my colleagues, the show was a great success. It’s always awesome hearing customer feedback. Knowing that we’re making a difference is really what drives us. It’s also important for us to hear if users are finding parts of the software hard to use to so we can address it.

This weekend I have the pleasure of being able to join Magnet at Techno Security in Myrtle Beach. This will be my first conference with Magnet, so I’m pretty excited. I’m really hoping to get some of that first-hand customer interaction and hear about how people are using our software. I’m sure I’ll be able to share more once I’m back

Hopefully you’ll see a bit more from me on your radar!


Matt Chang – Team Magnet Recognition

Matt Chang - Team Magnet Recognition

Matt “Chang-a-rang” Chang

If you saw this post, then the face above is no new face to you. You’re familiar with that beautiful ‘stache already. Okay, so I’m being a little misleading… Matt Chang doesn’t walk around with that glorious caterpillar on his face all year round. We’re working on that though.

You’re likely wondering why I’m putting incredible pictures of Matt Chang on the web and why I’m even writing this. Previously I mentioned that I want to start recognizing the people I work with when I feel that they’re going above and beyond. I did this with Cam Sapp not too long ago, and I plan to keep doing it for all of the great people I work with. There are a million ways to recognize someone, whether it be in team meetings, personally, or by doing what I’m doing right now. I hope he finds it at least mildly embarrassing, and I hope you get to realize just how important Matt Chang is to Team Magnet.

The Origins of The Chang

It must have been just under a year ago now when we were going out to recruit, if my calculations are correct. Based on the density of moustache growth that was on Matt Chang’s face, it must have been pretty late into M/November. We had an instantaneous bonding moment when Chang, my colleague Tayfun, and I stood at our Magnet Forensics booth and introduced ourselves–With our mighty ‘staches. It just goes to show you that we were all on the same page when we made the conscious decision to  leave our nose sweaters on when going to a public event. Needless to say, our conversations with Chang went great, and he was definitely our top candidate for the position based on everything we had heard from him.

In the early days, having Matt on board with us didn’t affect my day-to-day all that much. If there were customer questions/concerns coming in, he wouldn’t necessarily be able to answer them because he was brand new to the product. Completely expected. The only difference in my work was that now I’d periodically chat with a ‘stacheless Chang about potential bugs or customer questions. (I’ll get to the good stuff a bit later, hold your horses).

Aside from work, Matt Chang was a great addition to the Magnet culture. He’s one of our pro-star soccer players, and even the sales and marketing side of the office like him! They’re a tough crowd too, so that really means something. Whether it’s because it’s required by his job or just because he’s an awesome dude, Chang is incredibly approachable and easy to get along with. Simply put, he was a damn steal for us.

Above and Beyond

So now you know a bit about Matt Chang. Pretty sweet guy, right? No doubt. So what’s actually so good about Chang (aside from being able to grow a beauty ‘stache and being a great team player)?

Chang is our front line tech support guy. It’s probably the toughest position we have at Magnet. For anyone that knows me on a personal level, I get over the top sarcastic when I’m frustrated (actually, I’m almost always sarcastic). And sometimes I find it hard not to get frustrated when I hear things aren’t going right for the customer. Whether it’s actually a fault of our own or if the customer has misunderstood some instructions that were provided to them, it gets me pretty riled up. “We must be geniuses if we let that slip by us” and phrases like that are things I’ll mutter under my breath. It’s not positive thinking, but I’m working on it. Of course, I know just who to learn from.

Matt Chang always keeps his cool. Not only is he servicing customers all day, he has to put up with the development team’s crap. He does such an incredible job of it though, which is why I have to call him out. No matter how much effort he has to put into a customer support ticket (even if it’s a really small issue that the customer just really needs help with) he’s calm, collected, and gets them what they need. On the customer side of things, Matt Chang does an excellent job of ensuring that the customer is happy when they’re done talking with him.

That same Matt Chang is also a blessing from the developers’ perspective too. Before having Chang on board, and even in his early days when he was getting on board and learning our products, there would be a lot of back-and-forth with customers. If a support ticket came in, we’d have a lot to figure out. What was the customer seeing? Did they have debug logging on by chance or was there a crash log? Was it reproducible? Did they actually put their license for the product in the right spot? The questions would go on, but of course, Chang would take care of the customer in the end. At this point, Chang is an absolute super star. When he comes up to me to ask about a support issue, he’s already collected the information he needs. Sometimes, he’ll give me a heads up and tell me that he’s already getting the information I’d require, and he’d offer up what he thinks is happening. Hell, at this point in time, Matt Chang will go directly to the person who worked on the feature or previous bug fix to get even more information. He’s quick to get developers the information they need to debug a problem, and that’s absolutely awesome for us.

Tech support used to be invasive for the developers, but it was always handled reasonably well for the customers. Chang has taken it up a notch on both ends and made it relatively pain free for developers to help or look into issues while customers are kept quite pleased with the responses.

Wrappin’ It Up

We’ve received praise from our customers for a long time now that our product, Internet Evidence Finder, makes a big difference in investigations. It’s always amazing to hear that we’re having a positive impact. A more recent trend is that people are raving about our tech support, and there’s no doubt in my mind it’s because Matt Chang delivers the experience they want. Plenty of companies have cool software or software that has a positive impact, but few have superstar customer support to back them.

We knew Chang was going to be awesome from the day we met him, and he hasn’t let us down once. Thanks for being an awesome addition to Team Magnet, Matt. You hold the bar high, always deliver, and do a kick-ass job around the clock. Our hats are off to you.


  • Nick Cosentino

    Nick Cosentino

    I work as a team lead of software engineering at Magnet Forensics (http://www.magnetforensics.com). I'm into powerlifting, bodybuilding, and blogging about leadership/development topics over at http://www.devleader.ca.

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