Tag: lead

One on One Evolution

Background

I’m a “middle manager” where I work, but that means a whole bunch of things. My everyday tasks primarily consist of programming, but I do a bunch of work to interface with other departments and teams, and I play a role in managing people on… well, the “people” side of things. For the latter part, I refer to that as people leadership.

I think it’s pretty easy to look at some of the aspects of people leadership and dismiss them as “fluffy” or needless… I consider myself a logical/technical thinker, so I have that frame of mind sometimes. However, I do see the value in actually being able to support my team so that they can operate at the best of their abilities. I try to find ways to do that without it seeming to them like I’m doing “fluffy leadership things”, and in turn, I don’t feel that way about it either. With that in mind, I had previously set out with ways to accommodate team feedback in a way that works best for them.

One on Ones: The Early Days

I worked with my HR manager a couple of years back to establish a one on one template that I could use with the developers on my team. The goal was to be able to identify points of conversation since the last time we met, the individual’s current situation (both positive and concerns), and then identify goals. Ideally, the individual is able to fill this out on the form in as much detail as necessary for us to be able to have a conversation about it later.

I didn’t want this to seem like a chore for people so I’ve tried to identify why this is useful for the individual and for myself. For the individual, it gives them an avenue to discuss anything that’s becoming a problem over the period of a few weeks (i.e. something not obvious all at once) or be able to identify successes in their work. It also allows them to reflect on their goals that they want to set in their career, current projects, or even things outside of work (because improving your abilities outside of work is a good thing too). For me, it provides better insight into the trend of problems people are experiencing, their contributions to their current projects, and even helps me see where people are at with their career goals. Both parties are able to benefit from these!

I’ve left it open in the past as to how people submit them. Written? Sure. Digital? Sure. Whatever is easiest for the individual provided I can get it a couple of days before we meet. I’ve also left it open ended as to how much of the form they fill in. Based on the trends, I think people see value in having more content but sometimes the goal setting is a bit of a grey area. People might be between setting different goals and want to wait to discuss those things. The best part is, I don’t need to hassle the team to fill in more… They just do a great job of providing information for me!

One on Ones: Continuous Improvement

I’m all for continuous improvement in our development processes that we have as well as our management processes. With that said, we’ve made a few tweaks to the one on ones recently that I think have had a great positive impact.

  • Digitized: I’ve got everyone on board with digitizing their one on ones. This is incredibly handy for being able to search for content later on (instead of sifting through paper), so I get a huge benefit from it. Each individual can probably benefit from this too if their ever looking for things we discussed. Archiving digital documents has so many benefits over the paper counterparts that it’s hard to imagine going back to these mostly being paper-based. I can easily print off copies for the individual if they lose them (or if I lose them) and it makes life easier for me at year end. I can quickly scan over documents on my computer to get a good overview of a person’s year right on my laptop.
  • Nick’s Notes: A little tweak to the one on one process is that with the digital copies, I can put in highlighted notes. This allows me to get down my feedback to the individuals before we meet. In the past, I requested documents a couple of days before we meet so I can try to action what I can ahead of time. However, adding my notes and getting it back to the individual before we meet let’s them know things I want to dive deeper on. It gives them an opportunity to prepare their thoughts, and from what I’ve heard, this is really beneficial for them. The other positive thing is that it let’s me provide them kudos on certain things that I don’t necessarily need to spend a lot of time talking about them with one on one. It’s improved the efficiency of our meetings, and I think it benefits both sides.

What’s Next?

I’ll be honest in that I don’t have any next steps planned for these one on ones. But that’s okay! I’m going to let a few more rounds of these go through before I try to tweak the process. This let’s me get a feel for how the changes are playing out and then from there I can see where I might need to make some improvements.

If you don’t have a semi-structured system in place for your one on ones, I highly recommend it! Make it something you can at least get a feel for how successful they are. If you can gauge their effectiveness, then you can try to tweak the process over time to improve it! You’ll benefit from the information, and your team will benefit from you providing support for them.


Recognition – Weekly Article Dump

Recognition - Weekly Article Dump (Image from http://www.sxc.hu/)

Recognition – Weekly Article Dump

Not all of the articles this week touch on recognition, and to be honest, I didn’t pick it as a theme for the articles either. Recognition is more a topic of discussion that’s come up over the last week at Magnet Forensics, where I work. Being a team lead and part of the management team at Magnet, I’m often part of conversations about motivation. Providing recognition is an excellent way to motivate your staff and shows that you truly appreciate them. We’ve been trying to get better at recognizing staff for doing an awesome job–especially because we have so many awesome people working with us. It’s pretty obvious with our Profit Hot 50 placement that we’ve got some kick-ass people.

Recognition, whether it’s one-on-one or in a public setting, has a huge impact. I don’t even mean recognition in the form of compensation (e.g. bonus or salary raise). Just giving someone recognition for the awesome work they’ve done–plain and simple. It’s a great way to let someone know that their hard work and commitment isn’t going unnoticed. Sure, if they’re developing products, making sales, or acquiring leads there are certain metrics that indicate they’re doing a great job, but recognition is that additional feedback you can provide to really drive the point home. It motivates people and often has a bigger impact than providing compensation.

I want to make a conscious effort to try and recognize some of my colleagues on Dev Leader, going forward, when the opportunity presents itself. I’m always learning from the people I work with and there’s always something great I can say about them. Why not give them a public acknowledgement?

I also have a little surprise coming from a friend and colleague of mine, Tayfun Uzun, early next week, so keep your eyes open for that!

Articles

  • Job Titles and Responsibilities: Last week I wrote about my thoughts on the true role of job titles. As soon as you start to look at your job title as something that defines your limits, you’re on the wrong path. Your job title should define what you’re responsible for, but it’s by no means supposed to put limits on what you can do. Check it out and let me know what you think! Do you feel like job titles should keep people to only a certain set of tasks? Do you feel like having set responsibilities is useful at all?
  • How Strong Is Your Bench: Having a successful company is all about having the right people on board. Sylvia Hewlett writes about what it means to have a rock solid roster within your company. Some of the things include avoiding hiring clones of people exactly like yourself and instead trying to diversify the skill sets within your company. Absolutely true!
  • 8 Steps for Engineering Leaders to Keep the Peace: There seems to be a natural tendency for engineers or people implementing components of a product to push back on product managers or people who decide how a product/service should be. Steven Sinofsky discusses the importance of being an effective engineering leader and ensuring proper communication between engineering leaders and people like PMs or founders. Open and transparent communication is key and helps remind the other party that you do in fact have the same end-goal.
  • Top Tips To Being a Great Mentor: In this article, James Caan provides four key points for being a better mentor. Patience, honesty, positivity, and focus are the four pillars that James describes. Patience and honesty, in my opinion, are the most important but I certainly agree with all four!
  • Leading a Customer-Centric Transformation: Hopefully it’s not surprising, but customers are what your business should be geared toward. As a result, it makes sense that leading customer-centric employees would be beneficial. Don Peppers outlines six things to focus on to make this transformation necessary. It ties in with my post on avoiding organizational silos.
  • The Dark Side Of Software Development That No One Talks About: Don’t be scared that this article mentions software development if you’re not a programmer! It touches on some great points about having a career in software development, so even if you’re not a developer yourself, it sheds some light on some more broad issues. John Sonmez writes about why software developers seem like jerks sometimes and what you can do about it. It seems to boil down to intelligence being a deciding factor for how well you program, so lording your intelligence over other people makes you superior. And because our own intelligence is something we all hold personally, we can get defensive about it pretty easily. John suggests that part of the solution is trying to simplify aspects of software development.
  • How to Win Loyalty From Other People: To be a successful leader, the people you lead need to be loyal to you. Deepak Chopra writes about seven suggestions for building up loyalty and among them “abstaining from disloyalty” is one of my favourites. If you act differently behind people’s backs compared to when you’re leading them, it may come back to bite you later. It’s also crucial to pay attention to each individual’s personal differences to ensure they feel understood.
  • Strategies for Dealing with Randomness in BusinessDon Peppers twice on the list this week! Things in life and business aren’t always predictable for us. It’s just how things are. Are you properly set up to deal with uncertainty in your business though? Remain agile!
  • 10 Quotes All Entrepreneurs Should Memorize: How about some quotes to motivate you? Joel Peterson lists 10 great quotes for entrepreneurs, but I think they carry over to anyone working in a startup. Don’t be afraid to fail and keep moving forward to improve!
  • The Two Biggest Distractions – And What to Do About Them: Distractions are ever-increasing in the workplace, but have you ever considered the differences between the different types of distractions? Daniel Goleman discusses two very different types of distractions: sensory and emotional. I hadn’t really noticed it, but often we find ourselves consciously trying to avoid sensory distractions. If our phone lights up or we get an email notification, we either give in or we make an effort to try and reduce the effect of these distractions. But an emotional distraction is much worse. If something tweaks your emotions the wrong way at work, it often has a bigger impact and it’s usually unexpected.

My take away point for this week regarding recognition: Do it early and do it often. Remember to follow Dev Leader on social media outlets to get these updates through the week!

Nick Cosentino – LinkedIn
Nick Cosentino – Twitter
Dev Leader – Facebook
Dev Leader – Google+

You can also check out Dev Leader on FlipBoard.


  • Nick Cosentino

    Nick Cosentino

    I work as a team lead of software engineering at Magnet Forensics (http://www.magnetforensics.com). I'm into powerlifting, bodybuilding, and blogging about leadership/development topics over at http://www.devleader.ca.

    Verified Services

    View Full Profile →

  • Copyright © 1996-2010 Dev Leader. All rights reserved.
    Jarrah theme by Templates Next | Powered by WordPress